HOW LONG IT LASTS:

• Membership benefits will begins 30 days after you purchase the protection plan and lasts for twelve (12) months.

WHAT IS COVERED:

• Mechanical and electrical normal use failures that occur during the use of your item. Please see malfunction includes and malfunction excludes below. (Tax and shipping are excluded).
• Accidental Damage that occurs to any functional part or component of the device due to the result of being dropped, used normally, or accidental water damage. See exclusions below.
• Malfunction Includes:Cell Phones: Cracked Glass or Touch Screen, LCD, Speaker, Microphone, Antenna, Track Ball-Pad, Home Button, Volume Button, Power Button, Charging Port, Camera, Head Set Port, Battery. Gaming Consoles: DVD laser, Blu-Ray laser, Fan, ribbon cable, Game Hand Held: Upper Glass/Touch Screen Lower Glass/Touch Screen, Upper LCD, Lower LCD, Right control pad, Left Control Pad, Right Trigger, Left Trigger, Cartridge Port, Disc Reader, Disc Motor, Disc Reading Laser, Disc Door. PC: Power Supply, Storage Media, RAM. Laptop: Battery, Charging port, Keyboard, Mouse Pad, storage media
• Malfunction Excludes: Software Malfunction, Motherboard Malfunction. If any of the above parts are part of the motherboard for your covered unit/s, then that part is not covered. Any type of peripherals (mouse, power cable, remote controllers, video cams, monitors, etc) are not covered. Laptop LCDs are not covered

HOW THE COVERAGE WORKS:

• Repair: When accidental damage or failure occurs, you must ship your device to our service location. Once we have received your device, we will repair it and ship it back to you. Make sure you open a ticket before shipping any device to us. We usually have devices repaired within 24 hours after received.

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  • Walk-ins to our location are accepted. We will open the ticket and give you a repair time estimate to pick up repaired unit.
  • Due to the nature of electronics repairs, Dancing Bear Technologies cannot always identify hidden issues inside your electronic equipment. Therefore, we cannot be held responsible for devices that are no longer operational after we attempt repair.
  • Dancing Bear Technologies technicians will work on member’s covered product to the best of their abilities. However, Dancing Bear Technologies does not guarantee that its technicians will be able to solve the problem or problems that the equipment is experiencing.
  • If for some reason we do not have the part in stock when your device arrives at our location, then we will make every reasonable effort to obtain that part as quickly as possible.
  • If your device is exposed to any liquid and becomes damaged, you must notify Dancing Bear Technologies within 6 hours of the damage occurring. You also must send the device in to us within 24 hours of the damage occurring otherwise it will not be covered under your policy, as water damage occurs over a period of time. Corrosion develops quickly, but extensive and un repairable damage can be avoided by sending the device in for repair promptly with next day air shipping.

• Other:

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  • If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.

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  • We do not cover Loss of Your device.
  • We reserve the right to raise the per ticket fee for any type of claim, if we feel there is increased risk due to extensive and/or type of damage of past claims, suspicion of neglect, abuse or any attempt to take advantage of our membership that we feel relates to increasing risk beyond what is considered normal claims. 

SHIPPING

• You will be responsible for shipping payment to and from our authorized service facility
• You will be responsible for packaging the covered unit appropriately for safe delivery.
• Dancing Bear Technologies will be responsible for packaging the covered unit appropriately for safe delivery back to you
• If you desire insurance, you must mention it at the time you open the ticket.
• In case of any missing or damaged shipment you must contact the carrier directly for any claims

PLACE OF SERVICE:

• Our authorized service facility located at 111A Town Creek Drive, Saltillo, MS 38866.

REFUND:

• We will provide you with a full refund of payment rendered if you cancel your Dancing Bear Technologies Membership within the first 3 calendar days of the application date

MEMBERSHIP TRANSFER:

• You may transfer your Dancing Bear Technologies Membership at any time to a different device. We must be provided with the serial number of the new device and then you must wait 30 days from the point until coverage is effective on the new device. During that time, coverage on the previous model will be effective until the 30 days has expired.

WHAT IS NOT COVERED: Limit of Liability

• Product failures within the first 30 days from application date.
• Your covered device turns out not to be eligible, there are pre-existing conditions, the device was stolen or the serial number was altered to make the device appear to be the original covered device, then your membership will be void and no refund will be allowed under any circumstances including any ticket fee that may have been provided .
• Accessories and Consumer replaceable parts: We do not cover accessories and parts that are meant to be replaced by the consumer, such as cases, headsets, dock stations, paddles, etc.
• Software: We do not cover software issues.
• Any product fraudulently described or mis-represented by the buyer on the application.
• Abuse, mis-use, negligence, improper electrical/power supply, unauthorized repairs, opening of the device or removal of any screw to access the inside of the device, improper equipment modifications, attachments or installation, vandalism, animal or insect infestation, rust, or acts of nature or God.
• Cosmetic damage to case or cabinetry including light scratches or other cosmetic damage.
• Laptop LCD displays are not covered in anyway.
• Monitor or peripherals.
• Intentional damage.
• Damage caused during shipment between you and our service providers.
• Any and all pre-existing conditions that occur prior to the membership application date, unless we receive video or photo proof that that device is working properly.
• Any device with removed, altered, hacked, changed, faked or hidden serial numbers in the device software.
• Unit Replacement

HOW TO GET SERVICE: Simply call 662-553-4203 to open a ticket or go to http://www.dancingbeartechnologies.com

RENEWAL:

• This Dancing Bear Technologies Agreement may, be auto renewed at the expiration of its term unless otherwise specified by you in writing, 30 days prior to auto renewal date.
• We reserve the right to deny renewal to anyone, for any reason, at the end of the term.

ADITTIONAL TERMS

• The Membership will be voided if the Member cancels or attempts to cancel the monthly membership dues by way of dispute through a bank or financial institution.

TERRITORY

• The coverage territory is the United States and we will handle all financial processes under US currency

CANCELLATION:

• You may cancel this Service Agreement for any reason at any time. To cancel it, log in to www.DancingBearTechnologies.com or contact us at 1-662-553-4203. If You cancel this membership within the first ninety (90) days after application date, you will not be obligated to the remainder of the contract unless you have open a ticket already, If You cancel after the first ninety (90) the full remainder of the contract will be due immediately.
• We may cancel this Service Agreement at our option on the basis of nonpayment, fraud, misrepresentation, unauthorized repair, or unauthorized replacement. We reserve the right to inspect the Product from time to time. If We cancel Your Service Agreement on the prior situations, You will not receive a refund and will be obligated to the remainder of the contract. If this membership was inadvertently sold to you for a product which was not intended to be covered by our membership, we will cancel your membership immediately. We reserve the right to cancel your coverage at any time for any reason.

ENTIRE CONTRACT:
Unless amended by the State Specific Provisions, this Membership Agreement sets forth the entire contract between the parties and no representation, promise or condition not contained herein shall modify these terms.

NOTE: THIS DANCING BEAR TECHNOLOGIES AGREEMENT MAY BECOME VOID IF YOU MAKE UNAUTHORIZED REPAIRS OR ATTEMPT TO OPEN THE COVERED DEVICE IN ANY WAY BY EITHER CRACKING OPEN THE COVERED DEVICE OR REMOVING SCREWS TO ACCESS THE INTERNALS OF THE COVERED DEVICE. (We reserve the right to inspect the device when we receive it for any claim and to deny a claim if we feel any of our terms and conditions has been violated or if any of the exclusions apply.)